Our Blog

March 26, 2020

Do’s and Don’ts of Content During Crisis

Over the past week, we’ve talked to several of you who are struggling with your social media channels and blogs in the midst of everything that is happening. Is it appropriate to keep posting? How do you acknowledge what is going on while staying on brand? Is there a way to share your messages in a way that doesn’t come across as totally oblivious to the happenings around us?

Whether you’ve pre-scheduled posts and are hoping to simply make some minor edits OR you’ve deleted everything and want to start from scratch, here are a few tips for posting to your social media channels and blogs in times of crisis. These tips will keep you looking and feeling professional while also encouraging business in a tactful way.

DO stay positive and don’t reference the virus. If you feel you must reference the current environment, use the most positive language you can without being unrealistic. This will ensure you can reference back to content even after the crisis has passed.

DO watch your tone. While you don’t want to mention the virus directly in content, it’s important to not appear totally tone-deaf to what is happening in the world. In other words, over the top, super optimistic language will fall flat right now. So cut back on the adjectives and just be factual about what you have to offer.

DO remember that your readers are already online when they’re seeing your posts. So you don’t need to say things like, “Visit our website.” They’re probably already on your site! Instead, ask them to browse floorplans, check out community amenities, view finishes, and the like.

DO link to interactive content. You can even use verbiage like Realtor.com currently is: “Take a Break and Search For Your Dream Home.” Language like this acknowledges the mindset and sentiment of the average consumer stuck in their house right now without using negative content.

DO continue to follow rules of urgency. Push that interest rates are low and that available new home inventory is very low. The demand is actually super high right now because interest rates are so low. Just don’t state it’s a “Great time to buy!” It’s not a great time for anything right now!

DO NOT write blogs or posts on upcoming local events or things to do. Most events are canceled and social distancing is an ethical and legal imperative right now.

DO NOT write call-to-action language that refers to visiting your office, model home, store in person. Instead, refer to ways to contact your business either online or by phone. Talk up your online sales counselors, virtual tours, Youtube videos, and the like. Let people get a feel for you without having to come to see you in person.

Do you have additional do’s and don’ts that we can use? Please be sure to share them in the comments!

Leave a Reply

Your email address will not be published. Required fields are marked *

Tags: , , , ,

Categorised in: ,

Subscribe to our weekly email packed with tips, trends, and tactics to transform your sales and marketing

How To Walk On Hot Coals (Without Getting Burned)

The summer fun continues with more insights from the August Builder Town Hall Summer Camp! So wrestle up some marshmallows, throw on a cozy crew neck, and prepare for a fantastic fireside chat with the marvelous Meredith Oliver.  Several years...

Listen To Your Coxswain and Row Together

The summer isn’t over yet, and lucky for you, neither is the opportunity for adventure. The August Builder Town Hall throws it back to the good ol’ days of summer camp. So grab your bucket hat, slather on your sunscreen,...

3 Tips to Amp Up Your Email

Check out these easy ways to use the power of contact to keep your leads hooked! We are all well acquainted with a busy inbox. The constant influx of emails from co-workers needing answers, businesses wanting a sale, and clients...

8311 Brier Creek Parkway | Suite 105, PMB 428 | Raleigh, NC 27617 | Phone: 866-227-9769 | eFax: 321-226-0246

Privacy Policy | Copyright 2022 | Client Content Request Form